Request Account & Personal Data Deletion
App Name: A1 pro (Developer: A1 Star Mobile Accessories)
1. Overview
In accordance with Google Play Developer Policy on User Data and Account Deletion, users of the A1 pro Android application and web platform have the right to request the permanent deletion of their account and all associated personal data at any time.
2. Steps to Request Account Deletion
You can request account and data deletion using any of the following methods:
Send an email from your registered email address to admin@a1starproduct.com with the subject line: Account and Data Deletion Request - A1 pro. Include your registered mobile number or Wholesale ID.
Call our support team at +977-9767924579 or 01-5360625 (10:00 AM – 7:00 PM NPT) to initiate instant identity verification and removal.
Visit our office counter at Mahaboudha Market, Ward No. 22, Kathmandu, Nepal, and request customer data clearance.
3. What Data Is Deleted
Upon receiving and verifying your request, we permanently delete:
- Your account profile, credentials, and authentication records (Firebase / Google OAuth linkage).
- Saved delivery addresses, customer phone numbers, and recipient names.
- Shopping cart sessions, product wishlists, and abandoned checkout drafts.
- Wholesale dealer application documents and business tax credentials (PAN/VAT certificates submitted for wholesale approval).
4. Data Retention & Exceptions
Certain completed financial transaction receipts (invoices and tax records for orders already paid and delivered) are retained for up to 90 days or as required under Nepal Government commercial tax, VAT, and accounting audit regulations. Once this statutory period expires, all financial records are completely purged or anonymized.